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Important Information e-banking Guide and Service List Cardholder Agreement -
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ANA CARD HONG KONG Members Services
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Important Notice - Revised Service Charges (as of May 1,2006)
"Important Information
Please read piror to using your card."
Card Activation
7 Easy Credit Card Payment Methods
Lost / Stolen Your Card
About First Flight Bonus 5,000 Miles
About HK$ 8= 1Mile
Change Your Address, PIN and others
Collection Point of Personalized Octopus
FAQ
10,000Bonus Miles
Important Information

Please read prior to using your credit card.

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1. Verify your name correctly imprinted.

2. Activate your card.


Through the Internet

Please access e-banking.
Click the "Credit Card Service" button.
Click the "Activation of Dah Sing Credit Card".

01

Over the Phone

Please call our 24-Hour Phone Banking Service Hotline at 2828-8168.
Please press 2 to select English language and then press 1, 1, 2 accordingly.

02

3. Sign the signature panel on the back of your Card.
4. The credit limit of your card is shown on lower portion of the card carrier.
5. Principal and each Supplementary Cardholder (if applicable) should activate the card(s) separately.
6. Please read the enclosed "Cardholder Agreement" and place it in a secure place.


7 Easy Credit Card Payment Methods

Dah Sing Credit Card brings you 7 convenient ways to settle your credit card payment. You no longer need to queue up at branch to settle your credit card payments, saving time and make your life easier! 
 
 1. PPS (Payment by Phone Service) 

You can pay your credit card payment from other bank account through PPS by tone phone or via internet. You just need to open an account through the PPS terminal & call to register your Dah Sing Credit Card account number at 18011 or at www.ppshk.com. From then on, you can settle your credit card payment by calling 18031 with tone phone or at www.ppshk.com anytime, anywhere.

PPS terminal is installed at ESD kiosks at MTR stations & KCR stations or some government offices. For details, please contact the PPS hotline at 2311 9876 or visit PPS Website.

 Payment made from Monday to Friday before 7:00p.m. or Saturday before 2:30p.m. (except Public Holidays) will be settled on the same day.

2. ATM Credit Card Payment Service
Transfer fund from any JETCO member bank account to settle credit card payment      

No Dah Sing Bank account is required. You can transfer fund through JETCO ATM to settle Dah Sing Credit Card payment by using ATM card of JETCO member bank. Simply insert your ATM card & key in your password. Select the box for "Credit Card Payment" (if you transfer fund from Dah Sing Bank account, please choose the "Transfer" box) and key in your credit card number & payment amount according to the instructions shown on screen.

Please make your payment at least 2 working days before the payment due date.

3. e-banking Service

You can settle your credit card payment round-the-clock by login to the e-Banking service at Dah Sing Bank Website. You may choose to use "Fund Transfer", "PayEasy" Bill Payment Service or "e-Deposit":

Debit A/C and Settlement
Fund Transfer (Transfer fund from Dah Sing Bank account): Same day transfer
"PayEasy" Bill Payment Service (Transfer fund from Dah Sing Bank account) : Payment made from Monday to Friday before 4:30p.m. or on Saturday before 11:30a.m. will be settled on the same day.
e-Deposit (Transfer fund form other bank account. You have to setup a "Direct Debit Authorization" at the debtor bank beforehand.): Instruction at e-Banking should be placed 5 working days before due date.


Scheduled Fund Transfer - With "Fund Transfer" or "PayEasy", you can make scheduled fund transfer by one-time schedule instruction for payment on a specific date or consecutive schedule instruction for monthly payment, waiving the hassles of remembering the payment matters.

To login to our e-Banking Service, you can use your e-Banking/ Phone Banking User ID (16-digit credit card number) & the 6-digit PIN. No application is required. If you have forgotten the User ID or PIN, please call Dah Sing Bank Customer Service Hotline at 2828 8002 or visit any of the branches.


4. 24-hour Phone Banking Service

Just call Dah Sing Bank Phone Banking Service Hotline at 2828 8138 to pay your credit card payment.

Payment will be settled on the same day.

5. Autopay

To apply for the autopay service, just fill in the "Dah Sing Credit Card Autopay - Direct Debit Authorization Form" & send to your designated bank. Thereafter, we will settle your credit card statement balance or minimum payment amount by transferring fund from your designated account.

 Payment will be automatically transferred from your designated account to settle payment on the due date.

6. Easy Cash Deposit

You can also make use of the Easy Cash Deposit Service# at Dah Sing branches to make the credit card payment. Simply key-in your credit card number & deposit a whole pile of cash note into the Cash Deposit Machine. You have no need to insert each cash note separately.

#  Easy Cash Deposit Machine is installed only at selected Dah Sing branches: Causeway Bay Branch, Central Branch, Gloucester Road Branch, Jordan Branch, Kwai Fong Branch, Mongkok Branch, Sun Tuen Mun Centre Branch.

Payment will be settled on the same day.

7. Payment by Cheque*

Place a crossed cheque together with the payment coupon of your monthly statement into the "Easy Cheque Deposit Box" or mail to Dah Sing Credit Card Centre, P.O. Box 20255, Hennessy Road Post Office, Hong Kong. The cheque should be made payable to "Dah Sing Bank Credit Card Centre" and your credit card number should be written down at the back.

*Cheque payment via "Easy Cheque Deposit Box" will be settled on the next working day. Cheque payment via mailing will be settled on the next working day following the date of receipt of the cheque by the bank.

*Post-dated cheque is not accepted 


Notes: From May 1, 2007 onwards, a HK$30 handling fee would be required for every over-the-counter credit card payment at Dah Sing Bank. The fee will be shown in the monthly statement. Please use the above free & convenient methods to settle your credit card payment.

For Enquiry 2828 8002 (Dah Sing Bank Customer Service Hotline)


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With your ANA Card HK Visa Platinum, you can obtain the cash advance through the JETCO ATMs. PIN will be received within 7 days after the card activation. You can change your PIN at JETCO ATMs
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If the ANA Card HK Visa Platinum is lost or stolen, simply call our 24-hour hotline on (852) 2828 8138.
We will support to close your existing card and reissue new card for you.
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Once the Personalized Octopus is ready, Dah Sing Bank will send a notification letter to the AAVS Account Holder to pick up the Personalized Octopus in person.
Please call ANA CARD HONG KONG 24-hour Hotline for details.

For detail information, click Here.



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